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From315US$ /night
Check-in
06Apr2025Select date
Check-out
07Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710

The 5-star Occidental at Xcaret Destination, an all-inclusive resort in the Riviera Maya next to Xcaret eco-archaeological park, features spectacular gardens, 2 Mayan ruins, and a private cove with white sand beach.

Premium Room Options

The Occidental offers 765 rooms with garden views, including the exclusive Royal Level section with enhanced amenities. Royal Level features complete bathrooms with hot tubs, daily restocked minibars, and 24-hour room service.

Dining and Bars

The Occidental at Xcaret Destination houses 11 restaurants, including 5 Ă  la carte venues and 2 international buffets. The complex features 11 bars and a nightclub serving international cocktails.

Pools and Activities

The resort complex includes 5 freshwater pools, one adults-only saltwater pool, and a children's pool. Guests can explore an underground river with 440-yard stalactite formations, observe native wildlife including jaguars and tropical birds, or visit the Kids Club.

Location and Access

Located 6 miles from Playa del Carmen Airport, the resort provides direct access to over 40 cultural attractions at Xcaret Park. Guests can participate in excursions to UNESCO World Heritage Site Chichen Itza.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Room
Max:
2 persons
345 sq. feet 
Bed options:
2 Double beds
Shower
Coffee machine
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Deluxe Room
Max:
2 persons
345 sq. feet 
Bed options:
2 Double beds
Shower
Coffee machine
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Royal Room
Max:
2 persons
435 sq. feet 
Bed options:
2 Double beds
Shower
Coffee machine
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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center
Playa del Carmen 3.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.8 mi
Cancun (CUN) 39.5 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Snorkeling
  • Tennis court
  • Pool tables
  • Darts
  • Table tennis
  • Mini golf
  • Archery

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Special diet menus

Business

  • Business center

Children

  • Cribs
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Saltwater pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Full body massage
  • Pool with view

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710
Map view
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 77710
Nearby
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
300 ft
Restaurants
Xin Gao
3100 ft
Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret

Reviews and Ratings

Feedback from previous guests about their experience.
66%
were satisfied with the hotel and would gladly return
6.6/10
Nice
Rooms
6.2
Location
9.2
Service
6.6
Dining
5.0
Guest reviews
6.6/10
based on 5 reviews
8.2
8.2/10 based on 1258 reviews
Kevin
United States of America, February  2025
6.0/10

I had a mixed experience at this hotel. The proximity to Xcaret Park was fantastic, making it easy to explore, and the natural surroundings provided a calming atmosphere. However, the rooms were not soundproof, which made for some noisy nights when neighbors were talking late. Additionally, the dining options weren't impressive, with limited variety and cold dishes. Overall, there's great potential, but some areas need improvement.

Rooms
6.0
The rooms were not soundproof, so I could hear my neighbors talking until late at night. On the positive side, we were fortunate not to have to move rooms during our stay.
Service
5.0
The service staff was polite; however, I experienced some stress over unexpected extra charges that weren't disclosed initially. This complicated my experience quite a bit.
Location
9.0
The location is excellent for those looking to explore Xcaret Park, which is just a short walk away. The peaceful natural surroundings added to the charm, making it a nice escape.
Dining
5.0
The dining experience was rather disappointing, with bland food options lacking variety, mostly consisting of repeated carbohydrates that were often cold.
Facilities
6.0
The facilities included nice green spaces that provided a sense of tranquility, but there was room for improvement overall. Amenities were basic but sufficient.
Edward
United States of America, October  2024
6.4/10

I had a mixed experience at the hotel. The location was fantastic, surrounded by beautiful jungle and right by the beach, which I loved. However, the room left a bit to be desired with some maintenance issues like a leaking toilet and a burned-out light bulb. The dining options were also a letdown given that several restaurants were closed during my stay. Overall, it's a great spot if you want to enjoy nature and the beach, but the room quality and dining could definitely be improved.

Rooms
5.0
The room itself was quite average with some maintenance issues, such as a leaking toilet and a light bulb that was out. The balcony was a nice touch but didn't make up for the other shortcomings.
Service
7.0
The service was quite good, especially from Alan at the reception who went out of his way to help with reservations. I appreciated the welcoming vibe and quick assistance. However, there seemed to be a lack of communication between the restaurants and front desk that led to some confusion.
Location
10.0
The hotel’s location was perfect, nestled in the jungle and right by the beautiful beach. I couldn't have asked for a better spot to enjoy nature. Special shout-out to the staff in building 21 for their helpful advice on local attractions.
Dining
5.0
Dining at the hotel was quite hit or miss. I found the buffet options to need some work, and with several restaurants closed, my options were limited. It was disappointing given that I expected more diverse food choices.
Facilities
6.0
The hotel had some nice facilities, but nothing particularly stood out. It served its purpose for a comfortable stay, yet I was hoping for a bit more in terms of amenities.
Joel
United States of America, October  2024
8.6/10

I had a memorable stay at this hotel! My room was not only clean and spacious but also super comfortable, which made my evenings restful. The location couldn't have been better, right next to the parks and surrounded by nature, creating a serene atmosphere. The dining experience was decent, but the breakfast options were a bit limited, which felt like a missed opportunity. Though some noise from outside was noticeable, overall, I thoroughly enjoyed my time here.

Rooms
9.0
The room was clean, spacious, and super comfortable, making it a pleasant retreat after a long day.
Service
9.0
Service was amazing; the staff was caring and professional, ensuring all my needs were met during my stay.
Location
10.0
The location is excellent, right next to the parks and immersed in nature, contributing to a peaceful vibe.
Dining
7.0
Breakfast was lovely every morning, though I found the options a bit limited and a little far from my room.
Facilities
8.0
The amenities were modern and well-maintained, adding to the overall comfort of the stay.
Howard
United States of America, October  2024
7.4/10

I had a pleasant stay at the hotel with its serene surroundings and well-kept amenities. The rooms, while spacious and boasting beautiful balconies, felt a bit dated, which was somewhat disappointing. The service was a standout aspect, with the staff being incredibly friendly and attentive. However, the dining experience had its ups and downs, with some meals being quite enjoyable but others missing the mark. Overall, it offered decent value for the price.

Rooms
7.0
The rooms were spacious and pretty, featuring balconies that overlooked the lush grounds, which was a nice touch. However, I found some aspects to be a little dated and a bit less clean than I would have liked.
Service
9.0
The service was exemplary; the staff would greet me with a warm 'Good morning' or 'Good evening' wherever I went, making me feel welcomed. They were very courteous and approachable, which really enhanced my stay.
Location
8.0
The hotel is situated in a tranquil area, close to nature, which contributed to a calm atmosphere during my stay. It’s not far from the parks, making it easy to access various activities.
Dining
6.0
The dining options had a good variety, but experiences were a bit hit or miss. I enjoyed the meals that featured fresh seafood, but some dishes left something to be desired.
Facilities
7.0
The amenities were decent, with a well-maintained pool area that I enjoyed. However, I felt that some facilities could benefit from modernization.
John
United States of America, October  2024
5.0/10

My stay at the hotel had some highs and lows. The location is fantastic, as it’s just a quick walk to the nearby attractions. The rooms were quite spacious, but sadly, cleanliness wasn't up to par with unwashed sheets. I wasn't impressed with the service either, as it felt rushed and they were more focused on upselling than assisting us. There could be better dining options, and overall, it didn't feel like good value for the money.

Rooms
5.0
The rooms were nice and big, featuring a king-size bed, but the bedding was unfortunately not clean.
Service
5.0
The service felt rude and inconsiderate, with a focus on upselling rather than genuine assistance.
Location
9.0
The hotel is ideally situated close to the parks, making it very convenient for exploring the area.
Dining
5.0
The dining experience was underwhelming with bland food and a limited selection.
Facilities
5.0
Facilities offered were decent, but nothing stood out as exceptional.
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Check-in
06Apr2025Select date
Check-out
07Apr2025Select date
Rooms and Guests2 Guests, 1 Room